Terms & Conditions

RESERVATION & TRAVEL POLICIES 

Boat Diving packages are for Certified Open Water divers or above, who have dived within the last year or participated in a refresher course and are comfortable in the water. Please contact us prior to making the booking if you have any concerns regarding your diving qualifications.

CANCELLATION POLICY - DIVE PACKAGES, DIVE COURSES, TOURS

  • Refunds will be issued only in the event the reservation is cancelled at minimum 48 hours prior for any booking including but not limited to dive packages, dive courses or any tour.
  • Within 48 hours or less, all reservations are non-refundable and non-transferable.
  • No Shows or unused portions of any dive packages, dive courses or tour features due to premature departure: non-refundable and non-transferable.
  • Dive Dominica / Castle Comfort Lodge are not responsible for compensating or crediting any traveler for any loss incurred due to delayed or cancelled flights. Trip interruption/cancellation insurance is your only protection. Dive Dominica highly recommends that you purchase travel insurance coverage from our trusted provider, iTravelInsured. Please read our trip insurance page for more details. We also encourage all divers to have Dan Master Insurance Plans.
  • All visitors to Dominica must be in possession of a passport valid for at least 3 months after the date of arrival and a return ticket with sufficient funds to cover their stay. It is the customer’s responsibility to ensure his or her own Visa requirements. No refunds will be provided for customers denied access for lack of proper Visa.
  • Separate policies apply to hotel reservations at Castle Comfort Lodge. Please inquire.
  • Questions or concerns about your reservation, payment or cancellation status please contact Ari Perryman at 305-831-4576 or email dive@divedominica.com

CANCELLATION POLICY FOR COMBINED DIVING AND CASTLE COMFORT STAYS: Cancellation made 60 days or more prior to arrival will receive a full refund. If the cancellation occurs 60 - 45 days prior to arrival, a 50% cancellation penalty will be assessed. Cancellations inside 45 days of arrival: the entire package is non-refundable and non-transferable. No Shows or unused nights and/or package features due to premature departure: No refunds. The unused portion of any reservation is non-transferable and not refundable. Dive Dominica/Castle Comfort Dive Lodge are not responsible for missed or delayed flights. We highly encourage the purchase of trip insurance!

ENTRY REQUIREMENTS: All visitors to Dominica must be in possession of a passport valid for at least 3 months after the date of arrival and a return ticket with sufficient funds to cover their stay. It is the customer’s responsibility to ensure his or her own Visa requirements. No refunds will be provided for customers denied access for lack of proper Visa.

INSURANCE: We are not responsible for compensating or crediting any traveler for any loss incurred due to medical issues, family emergencies, delays or cancellations. To protect you and your vacation investment, we highly recommend you purchase either Travel SE or Travel LX coverage from our trusted provider via this secure link: www.itravelinsured.com.

We also encourage all divers to have Dan Master Insurance Plans.